This city hotel offers gracious, colonial décor, polished parquet floors and plantation shutters, as well as high-standard service to ensure the guests a pleasant stay. This air-conditioned hotel has a lobby with 24-hour reception, a hotel safe, a café, a bar, a restaurant and conference facilities. Room and laundry services are also available, as well as a car park for those arriving by car.

The hotel is set in the heart of Australia's most exclusive fully integrated gold coast resort, Sanctuary Cove, which spans 100 acres. Surrounded by superior sporting and recreational facilities, the hotel overlooks the marina, the lagoon pool beach and the golf course. Guests can walk to the bus station in about 2 minutes, and further links to the public transport network are about 15 km away at Helensvale railway station. The Gold Coast Airport is located approximately 40 km from the hotel.

The Fireplace Restaurant is located on the lower level of The Great House overlooking the gardens. It has an atmosphere reminiscent of a private dining room in a large manor house. Chefs are on show as they prepare contemporary and provincial-style cuisine, including succulent grilled meats and seafood, in a unique wood-fired oven. The executive chef updates the menu seasonally to satisfy even the most discerning diner.