This fully air-conditioned luxury European-style hotel comprises a total of 397 rooms spread over 21 floors, include 19 suites and four disability-friendly rooms. Facilities on offer in this city hotel include an elegant foyer with a 24-hour reception desk, a currency exchange desk, a safe, a cloakroom, and several lifts for easy room access. Dining options include a café, a bar, and a restaurant with highchairs available for infants. In addition, guests may take advantage of a selection of shops, a TV room, a breakfast room, a launderette facility, a public Internet connection, and the W-LAN access provided throughout the building. Business guests can also use the well-equipped conference rooms, while room and laundry services are available to all. Those arriving by car may park in the hotel car park or garage. The outstanding services at this hotel make it the ideal stopover point for both business travellers and holidaymakers.

This hotel is located in Vancouver city centre, near the famous Robson Street, and is easily accessible by car. Countless bars and nightclubs, as well as links to the public transport network, can be found directly in front of the hotel, while it is about 1 km to the nearest tourist centre. It is about a 20-minute walk to the sea, and guests will also reach the nearest railway station by public transport in about 10 minutes, or a skiing area in some 30 minutes.

Guests can select their breakfast, lunch and dinner from a buffet. Lunch and dinner may additionally be taken as a set menu or à la carte. Special dietary requirements as well as individual-specific dishes may be prepared on request, and there is an option to order meals at the pool. It is possible to book a half-board, full-board or all-inclusive stay.