This hotel comprises a total of 239 rooms, of which 7 are elegant suites and 6 disability-friendly rooms, spread over 8 floors. Guests may look forward to a welcoming foyer with a 24-hour reception, hotel safes, a currency exchange counter and a lift. Further facilities include a newspaper stand, a hairdresser, a cosy bar, and a delicious air-conditioned restaurant with highchairs available for infants. With its conference rooms and Internet connection, the hotel is also perfect for business guests. Room and laundry services complete the offerings, and there are parking spaces outside for those arriving by car. This hotel participates "Green Partnerhip Program". A bright, open lobby is equipped with floor to ceiling windows offering full views of the city and harbour. Two gas fireplaces in the sunken lobby are surrounded by comfortable couches.

This charming hotel enjoys a stunning location on Victoria's picturesque Inner Harbor. The city centre, which offers an array of shopping and entertainment venues, lies only a few paces from the hotel, and a bus stop is to be found directly in front of the building. The hotel is additionally an ideal place from which to explore the sights of the city, such as Hatley Castle.

Breakfast is served every morning. Lunch and dinner may be taken à la carte or as a set menu. In addition, the hotel caters for guests with special dietary requirements.