This 212-room, air-conditioned city hotel overlooks the ancient Beijing-Hangzhou Canal to the north and West Lake scenery to the south. It also appeals to guests by being in the prosperous downtown environment. With elaborate layouts and completely advanced audio-visual equipment, the more than ten large and small meeting rooms are suitable for all kinds of conferences. Facilities at the hotel include a lobby with a 24-hour reception and check-out service, hotel safe, currency exchange facilities, a cloakroom and hairdressing salon. The hotel has its own café, bar, pub and restaurant. Additionally, the hotel has a large banquet hall which has a capacity for over 500 guests. Room service, a laundry service, a car park and garage are all available for guests to utilise. WLAN Internet access is also provided and guests may hire bicycles at the hotel.

The hotel is situated in the eastern part of Wulin Square in the prosperous downtown area of Hangzhou, at the intersection of Tiyuchang Road (which means guest-welcome road) and Zhonghe Road, with restaurants, hotels and office buildings dotted everywhere. Hangzhou Railway Station is about a 30-minute walk from the hotel.

The hotel's Chinese restaurant embraces the Zhejiang and Jiangsu styles. It is a place where guests can enjoy typical dishes, which are fresh and elegant. The chef's delicious dishes are offered together with warm-hearted service. The high-grade Western restaurant offers many delicious Western-style dishes, buffets, snacks and set menus.