The hotel was opened on November 15th 2006 and is situated in one of the most important districts of the city. It comprises 329 comfortable guest rooms spread over 8 floors. The excellently fitted multi-function hall and convention centre ensures that every possible need and requirement on the part of guests is catered for. The hotel is air-conditioned and has a lobby, 24-hour reception and check-out service, hotel safe, currency exchange facility, cloakroom, lift access, café, restaurant, bar reading room and WLAN Internet access, as well as room and laundry services. Parking facilities are available to guests arriving by car in the form of a car park and parking garage.

The hotel is located in the most prosperous district of Suzhou, very close to the historic monument in the Suzhou and the Zhuozheng Park. The Lion Forest and Suzhou Amusement Land can also be found nearby. It is only 15 minutes on foot from the city centre (Guanqian Street, located about 0.5 km away). Restaurants, bars and the bus station can all be found in the immediate vicinity. The general bus station is about 3 km away. The railway station is about 4.5 km away, while the airport is about 85 km away.

The hotel offers European food in the Four Seasons restaurant and traditional food from Suzhou, Guangdong, Southeast Asia, and Japan in the Chinese restaurant.