This air-conditioned hotel comprises a total of 312 rooms, of which 121 are bungalows and 191 are rooms within three buildings. It is surrounded by wonderful gardens with flowers, hedgerows, and palm trees, and facilities on offer include a lobby area with a reception desk manned around the clock, a hotel safe, a currency exchange facility, and lift access. Further amenities include a hairdresser, the ""Aghios Dimitrios"" jeweller's, a boutique, a small supermarket, a TV lounge, conference facilities for up to 450 persons, and an orthodox church. In the main Alexander restaurant located directly adjacent to the lobby, guests are treated to special themed nights four times a week, for example an Italian ""Trattoria"", a fish tavern, a Cretan evening, or a candlelit dinner. There are evening shows organized by the hotel entertainment team every day below the trees of the Dionysos tavern, and once a week there is a folklore evening with live music and dancing. Guests may also make use of the Artemis Cottage snack bar, while the Hermes bar beside the lobby is an excellent choice for those seeking a relaxing afternoon or evening. Room and laundry services are available (charges apply), and there is both bicycle hire (charges apply) and car hire on offer. Younger guests may participate in the kids' club activities with qualified hosts.

This hotel is located directly beside the long sandy beach in Gouves. From this wonderful location, all areas of interest can easily be reached by bus or taxi. The nearest bus stop can be found about 500 m away, it is 1 km to the marina, 7 km to Hernissos, 19 km to Heraklion, 55 km to Agios Nikolaos, 80 km to Rethymnon, and approximately 150 km to Chania. Heraklion's airport is some 17 km from the hotel building.

Guests can select their breakfast, lunch and dinner from a buffet. It is also possible to book a half-board or a full-board stay.