Guests may enjoy their arrival at the hotel when they will find themselves bathed in the natural light that shines into the 7-storey high, sky-lit atrium. Guests may then step into one of the glass lifts and head upstairs in style whilst breathing in the beauty of stone light and sculpture in the vast lobby. A total of 103 rooms are available within the air-conditioned hotel. Room amenities includes music, cable TV,direct dialing facility with STD/ISD, mini bar, beautifully styled attached bath and 24 hr room service. Amongst the in-house facilities count a safe, a currency exchange desk, lifts, a hairdressing salon and a café. Further offerings include a bar, a restaurant, conference facilities, laundry services, a kids pool and car parking.

This hotel is situated at Maldahiya, in the heart of Varanasi, it lies just 2 km from the city centre, within 1 km of the Varanasi railway station. It is approximately 22 km to the Varanasi airport, approximately 2 km from the bus stand and close to places of religion and tourist interest and shopping malls.

The Palms is a multicuisine restaurant offering Indian, Chinese and Continental cuisine. The Windsor bar serves exotic cocktails.