Offering a refined atmosphere combining an Italian ambience with Japanese style and service, this is one of Kyoto's top hotels. Its 7 restaurants include the city's only revolving eatery and they are supported by 4 bars, a lounge and a karaoke room. Further facilities available to guests at the air-conditioned, 494-room city hotel include a lobby with currency exchange facilities and lift access, a newspaper stand, hairdressing salon, cafe, conference facilities and room service. The lobby is large, light and airy, with a large check-in counter and plenty of staff on hand. There is plenty of seating areas, with a coffee lounge and a small shop. Internet access is also available for guests use.

Although the city hotel is within comfortable walking distance of Kyoto station and its Bullet Train platforms, the hotel runs a complimentary shuttle service to and from the station approximately 6 times an hour, so one rarely has to wait more than a few minutes, and the ride itself takes just 2-3 minutes. From Kyoto station, there is rail access to Nara, Osaka and Kansai Airport, and from Kyoto station bus terminal, a cheap and regular local bus service fans out across the city giving easy access to every major sightseeing attraction in Kyoto. Kyoto Tower is a 5-minute walk from the city hotel, Nishi Honganji Temple is a 15-minute walk and Umekoji Steam Locomotive Museum is around a 10-minute drive away.

The hotel has 9 restaurants and bars. One restaurant that is particularly special is the Top of Kyoto which is located on the top floor of the hotel and is a revolving restaurant. Guests are invited to dine and enjoy a 360-degree view of Kyoto.