The city's premier hotel offers superior accommodation, superb Tasmanian cuisine and extensive conference facilities in the centre of the northern capital of Tasmania. This historical hotel caters for the discerning corporate and leisure traveller and comprises a total of 165 rooms including 7 suites and 1 disability friendly room. Facilities on offer to guests of this air-conditioned establishment include a lobby area with a 24-hour reception, a hotel safe, a currency exchange facility, 2 lifts, a bar, a restaurant and conference facilities. For an additional fee guests may also take advantage of the Internet access, 24-hour room service and laundry services, launderette and parking.

This hotel is located within easy walking distance of local tourist attractions such as City Park, Launceston's beautiful public gardens and Japanese Macaque monkeys, the Tasmanian Design Centre, the Queen Victoria Museum, Princess Theatre and Aurora Stadium - the home of AFL in Tasmania - and also the site of the Royal Launceston Show. The city centre and J Boag's Brewery and the Metro bus station are all within 5 minutes on foot. The hotel is only a short stroll from the main central business district, the shopping mall in Brisbane Street and Yorktown Square.

The Avenue Grill serves excellent Tasmanian cuisine prepared with fresh local produce in a relaxed atmosphere and offers a full buffet breakfast as well as à la carte and gourmet buffet dinners. The Terrace Room offers traditional and decadent high tea options.