The hotel is equipped with state-of-the-art meeting and function facilities including a grand ballroom with permanent stage, the latest in audio-visual equipment and a series of smaller private rooms. The hotel offers 298 guestrooms. It is air-conditioned, with a hotel safe, currency exchange, lift as well as restaurant and parking facilities. Large functional lobby has good facilities such as a car rental desk, a florist and a gift store.

This city hotel is connected to a shopping centre in the heart of Kota Bharu: the capital city of Kelantan state on the northeast coast of Malaysia. Situated in a prime location, this full-service hotel offers easy access to the central business district, entertainment, restaurants and shopping. Both the Handicraft Village and Craft Museum and the Royal Museum are about a half-hour drive away.

Breakfast is available. Lunch and dinner are served from a set menu.