The hotel combines a touch of rustic mountain living with a dash of city sophistication. Between these extremes, it is the Highland's most charming, truly beautiful set of vacation rooms/apartments, a pleasure for all who stay in them. It is certainly one of the prettiest resorts in Malaysia. The neo-Tudor design of the resort blends perfectly with its breathtaking natural surroundings while offering the comfort and convenience of modern facilities. In almost any direction guests look, there is a picturesque mass of soothing green, punctuated by little clouds of mist. The hotel is air-conditioned and comprises a total of 230 rooms and apartments. Facilities on offer include an entrance hall with 24-hour reception, a hotel safe, a restaurant and conference facilities.

The hotel is ideally located amidst a 7-acre hill between Tanah Rata and Brinchang. The cool temperatures of the Cameron Highlands makes it an ideal retreat for holidaymakers and business travellers alike. The centre of Ipoh is approximately 3 hours away by car.

Jim Thompson Terrace is an all-day dining outlet serving a wide selection of delectable local, Thai and Western cuisine. Guests can relax and enjoy their drinks while being entertained by a live band at the Tudor Lounge.