This air-conditioned city hotel comprises a total of 249 guest rooms and suites. Facilities on offer include an entrance hall with 24-hour reception, a hotel safe, a currency exchange facility, lift access, a café, a pub, a restaurant, conference facilities, room and laundry services and parking for those arriving by car. Large lobby with coffee house just beside the entrance.

The hotel enjoys an ideal location in historic, bustling Georgetown, in the heart of Penang. Guests can enjoy a location where culture and commerce stand side by side, within easy walking distance of Penang Island's most famous landmarks, as well as shopping districts and government offices. Khoo Kongsi is a 15-minute drive away. Batu Ferringhi Beach is just 25 minutes away by car, as is Kek Lok Si Temple, and there is a batik factory half an hour from the hotel.

The unique café is the perfect place for an unhurried meal. What makes Café Tropic really stand out is its delightful menu, which features Malay, Indian, Chinese, western and continental cuisines.