The air-conditioned hotel was constructed in the classical style of a Mexican hacienda and is situated amidst lush gardens. It was freshly renovated in 2006 and comprises a total of 294 rooms spread across eight floors. Amongst the hotel's facilities count a foyer with 24-hour reception, a safe, a porter's lodge, a currency exchange facility, and lift access. Further amenities include a hairdresser, a WLAN access point, a travel agent, a babysitting service, a launderette and a dry cleaning service. Two business centres with a total of 12 conference and banqueting rooms (capacity of 30-500 persons) as well as technical equipment and secretarial services are available for those arriving on business. The personalised service here encompasses morning wake-up calls, a daily newspaper, medical assistance, room service, a 24-hour taxi service, and parking facilities. Culinary options include the ""Jacarandas"" restaurant, which is located on the ninth floor and serves both national and international cuisine, to the accompaniment of live piano or violin music. Guests may also enjoy the La Fuente restaurant, the cafe, the terrace, or the Manglar lobby bar, where live music is performed all night long.

This hotel is located some 6.5 km from the centre of Guadalajara and about 3.5 km from the World Trade Centre, the Expo Centre, and the Galerías theatre. It is approximately 30 km to Miguel Hidalgo airport.

Guests may serve themselves at the breakfast buffet. At lunchtime and in the evenings, guests may select dishes from an à la carte menu and at lunch a set menu is additionally available. It is possible to book a Bed & Breakfast stay.