The hotel is distinguished by a cylindrical tower that makes it unique in the city. Facilities include a shop, gym, business centre, conference facilities as well as a car park and laundry and room services (for a fee). The city hotel consists of a total of 357 rooms. Guests are welcomed in a lobby with 24-hour reception and check-out service. Further facilities include a hotel safe, currency exchange, a cloakroom, lift access, a hairdressing salon, café, bar, disco and restaurant. For an additional fee, WLAN Internet access is also available.

The hotel is located in the most traditional commercial and financial zone of this beautiful city, the Plaza del Sol, on the crossing of two of the most important avenues of the city, Lopez Mateos and Mariano Otero. It is located within the shopping centre Plaza del Sol, which has an infinite amount of services to make guests' stay easier and only a few streets from Expo Guadalajara, the World Trade Center, Millennium Mall and the Teatro Galerías. The international airport is about 25 km from the hotel.

The hotel serves a continental breakfast buffet whilst lunch and dinner are available from a set menu, à la carte and in buffet form.