The air-conditioned and spaciously appointed hotel comprises a total of 209 rooms, of which three are suites, spread across ten floors. Facilities on offer include a welcoming lobby area with a reception desk manned around the clock and a safe where guests may safely store valuables. Lift access is also available, as is a TV lounge. Culinary options in the hotel include a pleasant café, five lounges, a dining room, and an air-conditioned restaurant, which serves excellent Mexican cuisine. Business guests may take advantage of the nine banqueting rooms for meetings and events. In addition, there is a public Internet connection and a W-LAN access point. Room and laundry services, a launderette facility, and medical assistance are also available, and guests may park their cars in the hotel car park and leave their bicycles in the bicycle storage room.

This luxury hotel is located near the city's financial and business district (the Zona Rio) and the impressive Plaza Rio shopping centre. A range of restaurants and nightclubs can be found in the immediate vicinity, and links to the public transport network are situated directly beside the hotel. Guests may reach the wonderful Playas de Tijuana beach and the sea by foot (20 m), while it is about 20 minutes to the nearest airport.

Guests may serve themselves from the substantial buffets at breakfast and lunch. At lunchtime and in the evenings, guests may also choose to select dishes from the set menu, or take the à la carte option. Special dietary requirements may be catered for.