The hotel is proud of its unique decoration, surrounded by antique artefacts with elegant styles. There is a bronze fountain located in the back garden and lush vegetation. Renovated in 2006, this hotel comprises a total of 30 rooms spread over 2 floors. Guests are welcomed in the foyer with a 24-hour reception desk, a safe, a lift and cloakroom. In addition, the hotel also features a restaurant and highchairs for children, a bicycle cellar and public Internet access. The hotel also has its own café, an auditorium, a bar, a café and dining room. Furthermore, there are a number of banquet, conference and convention rooms, a dry cleaners, a travel office, car rental service as well as a courier and package service. Guests may also take advantage of room and laundry service, and a car park and garage are available for those arriving by car.

The historical centre is about 5 minutes on foot and within around 600 m guests will find various restaurants, shops, a bus station, the sea, Xalapa cathedral as well as the central square of the city. Museo de Antropología is only 1 km from the hotel and Xalapa Museum Interactivo is around 1.5 km away. Jalapa airport is roughly 8 km from the hotel. The nearest beach as well as Capitan Carlos Rovirosa airports are approximately 120 km away.

Guests may select their breakfast from an ample buffet. Lunch and dinner may be taken à la carte or as a set menu. It is possible to book a half-board, full board or all-inclusive stay.