The hotel offers guests this city's largest accommodation options. It features 135 stylish guest rooms, including 90 deluxe spa rooms, a restaurant and bar. The air-conditioned establishment welcomes guests in a lobby with 24-hour reception and check-out service, hotel safe, currency exchange facilities and lift access. The conference facilities and Internet access (for a fee) may be of use to business guests, whilst room and laundry services (fees apply) and a car park are also provided. Large size lobby.

The hotel features panoramic views across the city to Lake Rotorua and Mokoia Island. The hotel is within easy walking distance of the city centre.

There is a restaurant serving contemporary cuisine which is open for buffet breakfast and à la carte dinner. Guests can also unwind whilst overlooking the Atrium Restaurant and enjoying a wide variety of beverages.