The air-conditioned hotel offers lift access to the 125 guest rooms with full facilities for disabled guests. Facilities include a private garage (fees apply), closed compartments for bikes and personalised ski lockers, and public parking (free at night). In the lobby guests will find a pleasant leisure area divided into different areas, as well as a 24-hour reception, currency exchange facilities, and a cloakroom. There is a large reading area, a TV lounge with fireplace, and a café, bar and restaurant. A games room, children's playground, wireless Internet access, and room and laundry services are also provided.

The hotel is situated in Sant Julià de Loria, the southernmost of the 7 parishes of Andorra and the first the one reaches when entering from the Spanish-Andorran border. Sant Julia de Loria has a population of nearly 8,000 inhabitants and is a rapidly expanding urban and cultural development. Guests will find shops and the bus station in the immediate vicinity. The Tobacco Museum is a 10-minute walk from the family-friendly ski hotel, Casa de la Vall is 5 km away, Meritxell is 11 km away, Caldea is around 7 km away and Palau de Gel is approximately 15 km away. La Rabassa cross-country ski run is a 10-minute drive from the hotel and Grandvalira Vallnord ski resort is approximately 45 minutes by car. Nearby airports include Reus (200 km away), Girona-Costa Brava (200 km), Barcelona-El Prat de Llobregat (250 km ) and Toulouse-Blagnac (290 km).

The cosy restaurant serves a wide variety of Andorran and international cuisine. A breakfast buffet is served each morning and set menu and à la carte options are available for lunch and dinner.