This is a Midtown Manhattan hotel with contemporary design. The friendly hotel staff are on hand to assist guests with everything from theatre tickets to dinner reservations. The hotel offers 24-hour room service and a never-ending flow of coffee. There are a total of 177 rooms at this city hotel. Guests are welcomed in a lobby with 24-hour reception and check-out service. Facilities include air conditioning, a hotel safe, lift access, a newspaper stand, bar, restaurant, Internet access, and room and laundry services. Business travellers will appreciate the conference facilities and those arriving by car can leave their vehicle in the garage (for a fee).

The hotel is conveniently located in Midtown Manhattan on 55th Street between 5th and 6th Avenues, within walking distance of many of Manhattan's most important business addresses, the finest 5th Avenue shopping, Central Park, Rockefeller Center, the MOMA, Broadway theatres and Carnegie Hall. There are numerous restaurants, bars and shops nearby. There are links to the public transport network a short walk from the hotel and Penn Station is about 13 minutes away on public transport. Nearby airports include La Guardia (about 13 km), Newark (25 km) and JFK (29 km).

The hotel has a restaurant and lounge on-site, The Shoreham Bar, with views over Manhattan's streets. It offers a continental and à la carte breakfast, lunch, and dinner, plus bar service until late at night. The hotel offers 24-hour room service.