The design city hotel is renowned for its family-friendly atmosphere, and there are 48 rooms available in the air-conditioned building. Guests are welcomed into the lobby by a 24-hour reception and check-out service, and here they may also make use of the currency exchange facilities, hotel safe, and cloakroom. Additional communal spaces include the café, bar and restaurant, as well as the conference facilities and business centre. Services provided by the hotel include room service and a laundry service, and Internet access is available throughout the establishment. Guests arriving by car may like to take advantage of the hotel parking.

The hotel is located in the historical quarter of Providencia, with easy access to all business, commercial, tourist and cultural centres of the capital, and it is only approximately 20 minutes to Eulogio Sanchez Airport.

A continental buffet breakfast is served daily, while lunch is offered either as a set menu or à la carte. Dinner is also available à la carte.