The wide open spaces and multicoloured gardens bordered by Puerto Cruz beach along with the welcoming staff, offer guests a place to relax. The hotel includes 282 rooms and facilities include a lobby with a 24-hour reception, a safe, a currency exchange and lifts. A hairdresser, a number of bars, a nightclub, an auditorium, a games room, a TV room and a number of restaurants are all provided for hotel guests. Conference facilities are also provided as well as Internet access, room and laundry services, bike rental and parking facilities. Younger guests are offered a playground and a kids club.

The hotel offers an all-inclusive option.