Renovated in 2008, this hotel is renowned for its amenities and great service. The establishment comprises a total of 380 guest rooms and is fully air-conditioned. Guests are welcomed into a lobby with 24-hour reception and check-out service, hotel safe, currency exchange facilities and a cloakroom. On-site facilities include lift access, a disco and a restaurant. Furthermore, the hotel features 8 banquet and multifunctional conference rooms. The Osmanthus Palace is a 600 m² multifunctional banqueting hall, which can be divided into two meeting rooms, and provides simultaneous interpretation of four languages. It offers the best choice for international conferences, meetings, weddings and product launch events. The top floor of the hotel features the first executive club-continental club of its kind in Zhejiang. Express check-in/out is provided on the executive floor. For a fee, guests can use the WLAN Internet access and the room and laundry services. Guests arriving by car can leave their vehicles in the car park, whilst those looking to explore the surroundings can hire bikes from reception. The hotel's professional facilities and service will satisfy all guests' needs.

This hotel is situated in the city's commercial and financial centre. It is only a 5-minute walk from the famous West Lake and is just 2 km from the local railway station. The local area offers natural beauty and lovely people. The airport is some 25 km from the establishment.

This establishment offers half-board, full-board and all-inclusive stays. Cross-cultural food and beverages are one of this hotel's many attractions. Its Chinese-Western restaurants serve exquisite Cantonese and western cuisine, all expertly prepared by authentic chefs. A continental breakfast is served daily, whilst lunch and dinner can be selected from the buffets or from the set and à la carte menus.