The hotel comprises a total of 179 rooms spread across 3 floors. The hotel staff are multilingual. Facilities include: 24-hour reception, express check out, a lift, a cloakroom, restaurant, bar, onsite shop, ATM, baggage handling, a safe deposit box and currency exchange. There are also meeting/banquet facilities, conference and hospitality rooms, a convention centre (shuttle service during fairs) and a business centre (equipped with a photocopier, fax machine and audio visual equipment). Room service, laundry service, dry cleaning and a wake up call system are available. The hotel offers a babysitting/childcare service (charges apply). The hotel has its own outdoor parking facilities for guests arriving by car. There are electrical outlets available outside along with RV and truck parking.

This city hotel is easy to reach. The tram is approx. 100 metres away and the A7/A37 motorway is only 2 km away. The hotel is located near the Park der Sinne and the fairground. The TUI-Arena and the concert hall are only 1 km away. Hannover city centre, the opera house, Herrenhaeuser Gaerten, the city hall, state museum, historical museum, Sprengel museum and the zoo are all roughly 8-10 km away.

Breakfast is served as a buffet. Lunch and dinner are served either as a buffet or à la carte.