The hotel is ideally positioned in the heart of the city centre, within the Mailbox complex, which enjoys a picturesque canal-side setting and which is full of designer shops, bars and restaurants. Ideal for both business and leisure, the hotel is close to the business area of the city and a vast array of nightlife and shopping options. The hotel hosts 90 en suite rooms and 3 meeting rooms with the largest seating up to 40 guests, as well as a bar, café, restaurant and lounge. Free wifi Internet access is available in all the public areas. The air-conditioned hotel houses a lobby, 24-hour reception and check-out service, a hotel safe and a cloakroom. Lift access and room service are also available. For an additional fee, guests can take advantage of the hotel's laundry service and car park. The Reception and lounge area has wireless broadband access throughout and there are complimentary newspapers in the lobby as well.

The hotel is located right on the doorstep of Birmingham city centre. It is situated on level 7 of The Mailbox, which overlooks the canal and is home to various shops, restaurants and bars. It is less than a 10-minute walk from New Street Station, the Bull Ring and Broad Street. The International Convention Centre, National Indoor Arena and Birmingham Sea Life Centre are each about a 5-minute walk away. The Digbeth bus station is about 20 minutes from the hotel on foot. Guests can also reach the Cadbury World chocolate museum in around 15 minutes by car. Birmingham International Airport is approximately 25 km from the hotel.

A full-service restaurant offers a full English and Continental buffet breakfast and is also open for lunch and dinner, serving both set menu and buffet options (on selected weekends there is a limited menu). The bar is also open to residents and non-residents. It shows Sky Sports television channels and serves a light-bite menu of quick snacks. Room service is available 24 hours a day; after 10:30 pm, there is a limited menu available.