The hotel is a brand new establishment, built in 2009, and modern, with 52 luxury rooms and suites. It has two elevators and is air conditioned both in the guest rooms and public areas. Guests are welcomed in the lobby, which offers a 24-hour reception and check-out service, a hotel safe and currency exchange facilities. A hairdressing salon, café and restaurant are also housed within the building. Internet access is offered, as are room service, laundry service and a bicycle hire service.

The hotel is located right in Hanoi's Old Quarter, about 2 minutes' walk from Hoan Kiem Lake or the Thang Long Water Puppet Show. It is surrounded by many hotels, travel agents, restaurants, local shops and banks.

The hotel offers a daily buffet breakfast at the restaurant, a complimentary welcome drink upon arrival, daily fresh fruit, and tea/coffee in room. Lunch is offered as a set menu and à la carte, and dinner is available as a set menu.