The air-conditioned hotel has 247 rooms and suites, a lobby with 24-hour reception and check-out service, currency exchange facilities, cloakroom, lift access and hotel safe. Guests can relax in the hotel café, bar, TV lounge and games room or indulge in the hotel's hairdressing salon. The international conference centre has a large conference hall with a capacity of 300 and two smaller meeting rooms, suitable for a variety of functions, all of which are equipped with an advanced multilingual instant interpretation system. The hotel also offers other service facilities, such as a business centre, ticket box office, bank and post office. Guests may enjoy a meal at the hotel restaurant. WLAN Internet access is available in the whole building, and the establishment also provides room and laundry services, a car park and a garage.

This city hotel is only a 5-minute walk from the nearest underground station and 22 minutes from the Guangzhou Tianhe railway station. The number 5 airport express station is located at the hotel, and it takes only 45 minutes to get to New Baiyun International Airport with the airport express.

At the Violet Café, guests can savour that universally appreciated custom, be it East or West: a cup of rich and tasty coffee. The hotel restaurant serves Chinese cuisine, which can be enjoyed in the typical ""Xi-Guan"" setting. Guests can expect popular dishes from the north and south, Chiu-Chow cold cuts and various signature dishes. Not forgetting the special salad bar, offering hearty yet healthy food. A buffet is served at breakfast.