The air-conditioned airport hotel consists of a total of 599 rooms spread over 10 floors. The impressive lobby offers guests a 24-hour reception desk, a safe, a currency exchange counter and a lift. There are also a number of shops, a cloakroom and a kiosk available. A conference room, a bar and an à la carte restaurant with highchairs for infants are also to be found within the elegant hotel. Meals may also be enjoyed in the Berkshires Restaurant, Connelley's Pub and Café Presto all within the hotel. A public Internet terminal is additionally on offer to hotel guests. Room and laundry services round up the facilities on offer. Those arriving by car are able to make use of hotel car park (for an additional fee). There is a shuttle service (free of charge) available.

This luxury hotel is very close to Boston Logan Airport, which can be reached by a sky bridge. Public transport also departs from stops just steps away. The centre of Boston with its many restaurants, bars and shops can be found 3 km away.