Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing guests with a combination of historic charm, southern hospitality and modern amenities. This new and inviting 7-storey hotel offers 250 guest rooms and is an easy choice for the discerning traveller and for families who are looking for a place they can feel at home. The hotel features deluxe accommodation units, friendly service and a relaxed atmosphere awaiting guests. Guests are welcomed in the lobby with 24-hour reception and check-out service. Facilities include air conditioning, a hotel safe, cloakroom, lift access to the upper floors, conference facilities, room and laundry service, and a car park and garage for those arriving by car. The hotel also features a restaurant.

The hotel is located in the heart of historic Downtown Richmond, within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, 2 blocks from the Richmond Coliseum, and next to Richmond CenterStage.

The hotel offers the Great American Grill® restaurant serving freshly prepared breakfasts, lunches and dinners. Guests can enjoy a cocktail in the Pavilion Lounge or the outdoor Courtyard. The Pavilion Pantry® located adjacent to the front desk, has a selection of refrigerated, frozen and microwaveable packaged items perfect for in-room preparation, and also offers an assortment of sundry items.