The hotel was opened in 2008 and offers convenient accommodation to the discerning traveller. The hotel offers 334 comfortable and luxurious guestrooms and suites, including 94 junior suites and 1 disability-friendly room, and is ideal for holidaymakers and business travellers alike. The 31st and 32nd floors host 6 Deluxe penthouses and 4 Premier penthouses featuring exclusive interior design. The hotel lobby lounge is a great place to meet over coffee or a cocktail and it serves an extensive selection of wines from around the globe to help while away an afternoon. Further facilities on offer to guests at this air-conditioned establishment include a lobby area with a 24-hour reception, a hotel safe, a currency exchange facility, a cloakroom and lift access. It also offers a café, a disco and a restaurant. Guests may additionally take advantage of the hairdressing salon, conference facilities, laundry service and car park.

This hotel is conveniently located in the middle of the business and shopping district, a 15-minute walk from the People's Square and the prestigious shopping, business and entertainment areas of Nanjing Road and Huaihai Road. The Bund is 5 km away, as is Yu Yuan Garden and it is 7 km to the Oriental Pearl TV Tower.

Located on the lobby level, the Garden Café offers a great mix of Pan Asian delicacies in fresh, contemporary style with a distinctive show kitchen. Serving breakfast, lunch and dinner, the Lounge Bar also provides all kinds of refreshing juices and alcoholic beverages.