The hotel is the largest timber-log inn in the Southern Hemisphere. The hotel brings back some of the history of the bygone timber industry with its yellow wood carved interior and stairways. It features 24-hour reception and check-out service, a hotel safe, newspaper stand, hairdressing salon, TV lounge, bar, pub and a breakfast room. Business guests are sure to appreciate the conference facilities. Furthermore, Internet access, room and laundry services and a car park are provided.

The hotel is perfectly situated in Knysna, just two blocks away from the Knysna Quays waterfront and beach, and 5 minutes' walk to the centre of the small village. Most tourist activities are within walking distance. Knysna waterfront is home to the lagoon ferries, whale-watching boats, many restaurants and tourist shops. George Airport is situated at a distance of approximately 65 km, whilst Port Elizabeth Airport and Cape Town International Airport are roughly 280 km and 450 km away, respectively.

The hotel offers a full continental breakfast buffet with a full variety of fresh fruits, juices, cereals, pastries and a comprehensive hot dish selection.