The resort overlooks the pristine beaches of the Southern Gold Coast, the sparkling Tweed River, and the area's picturesque hinterland. It is air-conditioned and has a lobby, 24-hour reception and check-out service, a currency exchange facility, lift access, bar, restaurant and conference facilities. Internet access, and room and laundry services are available for a fee. Parking facilities are available to guests arriving by car. Spacious lobby with 24 hour reception, concierge/ tour desk facilities and Signatures restaurant and lobby bar.

The hotel enjoys a unique location at the twin towns of Coolangatta and Tweeds Heads, sitting astride the border of Queensland and New South Wales. It's a short, pleasant stroll from the hotel to the internationally-recognised surfing beaches of Kirra and Greenmount, local shopping centres, cinemas, and restaurants. The exciting Gold Coast theme parks are only 40 minutes away by car.

The Signatures Restaurant offers creative contemporary Australian cuisine featuring fresh seafood and local produce, and offers an extensive selection of premium Australian wine. The Flame Restaurant offers wood-fired pizza, pasta, salads, and desserts, as well as daily specials and children's meals.