The hotel comprises 474 rooms set over 3 floors. The lobby houses a 24-hour reception, a currency exchange facility, a hotel safe, a cloakroom, and lift access. There is also a hairdressing salon, a bar, several cafés, and four air-conditioned à la carte restaurants. Younger guests may participate in the kids' club, which offers an activity programme. Room and laundry services (for an additional fee) round up the offerings. Parking spaces are available (charges apply).

This luxurious Spanish-themed resort covers some 160 hectares and nestles along the beautiful Carlsbad coastline.