The hotel, affectionately known as the GCI Hotel, is at the very heart of Queensland's dazzling Gold Coast. Whether it is a romantic getaway for two, a family holiday or a corporate conference, the hotel and its premium facilities leaves every guest spoilt for choice. It offers 296 rooms in total spread across 22 floors, as well as air conditioning, a lobby, 24-hour reception, hotel safe, currency exchange facility, bar, restaurant, conference facilities, Internet access/WLAN (subject to fees), and a laundry service. Parking facilities are available to guests arriving by car. Large lobby, refurbished to fit in with the hotels new designer feel.

The hotel is situated in the heart of Surfers Paradise, just 30 km (a 25-minute drive) from Gold Coast Domestic Airport and 90 km (a 1-hour drive) from Brisbane International Airport. The accommodation enjoys an ideal location within easy walking distance of shopping, restaurants, nightlife, theme parks, and nature and wildlife reserves.

Three of the coast's most popular restaurants are located right here. There is the sumptuous Patio Seafood Buffet Restaurant. The contemporary cuisine and signature Hot Rock dishes at Lygon Street Restaurant, complemented by an extensive wine list, bring out the gourmet in every diner. For the very best Teppanyaki and the Coast's freshest sushi and sashimi, go no further than the famous Yamagen Restaurant.