The hotel comprises a total of 500 rooms, of which seven are suites, set over seven floors. Facilities on offer at this air-conditioned hotel include an inviting foyer with 24-hour reception desk, hotel safe, currency exchange counter, and lift access. Alongside the souvenir shop and a games room, guests can make use of the Internet access. A cosy bar and a pleasant restaurant cater to guests' culinary needs, while modern conference facilities are available for those staying on business. There is a laundry room in the hotel (charges apply) and on-site parking spaces are provided for those arriving by car.

This hotel is located in the heart of Kissimmee's tourist centre, in Osceola County in Florida. Countless shops and entertainment venues can be found in the immediate vicinity of the hotel, and the entrance to Disney World is just around 1.6 km away, Sea World and Universal Studios are about a 20-minute drive away and it takes approximately an hour to get to the local beaches by car.

The Smokehouse Grill is a full-service restaurant located in the plaza tower. The menu at the Smokehouse Grill features everything from steaks and ribs to chicken and fish. Tasty sides include coleslaw, baked beans, and more. Save room for the heaping baskets of hot yeast rolls baked daily. Try the new breakfast buffet in the morning. The "Kids Eat Free" program is available in the Smokehouse Grill restaurant for dinner. For each paying adult entree, one kid, ages 12 and under, eats free from the kids menu. Restrictions apply.