This large and luxurious hotel offers various accommodation options. Guests are welcomed into the foyer by a 24-hour reception service, where a hotel safe and lift access are available for guests use. The hotel offers a choice of 452 rooms and suites. Features of the hotel include conference facilities, a lounge bar and theme restuarants, room and laundry services, and Internet access. Parking is also available for guests arriving by car. The lobby is very large with a comfortable lounge area on the mezzanine level. A large atrium, emphasising the use of natural light.

Situated in the heart of cosmopolitan Auckland, this stunning hotel is ideally located within walking distance of some of New Zealand's finest dining, shopping, culture and entertainment, including the Queen Street shopping precinct, Auckland's famous Viaduct Harbour, the Auckland Convention Centre at the Edge, comprising 4 of Auckland's most significant landmark venues: Aotea Centre, The Civic Cinema complex, Auckland Town Hall and Aotea Square, to which the hotel is linked via an underground tunnel. Auckland Airport is a 21 km drive from the hotel's front door.

Whatever the occasion, the perfect dining experience is available at the hotel. The pacific-themed restaurant offers an extensive breakfast, lunch and dinner menu, whilst a second restaurant, Katsura, captures the essence of Japan. Guests looking for a casual drink may enjoy the lounge and bar, which offer a wide selection of snacks, alcoholic and non-alcoholic beverages. Special offers combined with buffet and à la carte dining ensure that every taste is catered for.