This hotel has been fully renovated and offers 76 standard, deluxe, and kitchen suites, some of which have air conditioning. The hotel also offers a complimentary newspaper and continental breakfast each day and parking is also free. It has a lobby area with 24-hour reception and check-out service, a hotel safe, lift access and a restaurant. Guests can take advantage of the Internet access and, for an additional fee, the laundry service. The lobby is small.

The city of Nanaimo is in the centre of Vancouver Island, and is the gateway to the island. 1.5 hours from other major Vancouver Island cities, this hotel is centrally located in the centre of Nanaimo, just 2 minutes away from the BC Ferry terminal and the popular central area. It is 35 km west of Vancouver via a 1 hour and 35-minute BC ferry ride. This popular hotel is close to everything: excellent dining, malls, shopping venues, bars, the seaside walkway, links to the public transport network and scenic harbour parks are all within easy reach. The nearest Rail Canada railway station is 2 km from the hotel and Westwood Lake is 10 km away.

A continental breakfast is served.