This 13-storey hotel was renovated in 2002 and comprises a total of 176 rooms of which 5 are suites. Facilities include a foyer with 24-hour reception desk, lifts and a café in addition to a bar, a TV room, an air-conditioned à la carte restaurant, a conference room and a public Internet terminal. Room and laundry services may be taken advantage of, as can the bicycle storage facility.

This welcoming hotel enjoys a central location just 1 km from the Guggenheim Museum and 2 minutes walk from Bilbao's international exhibition and congress centre. The commercial district as well as a selection of museums are 10 minutes away on foot and San Mamés is the nearest underground station and lies just 3 minutes from the hotel. Further links to the public transport network and bars are to be found directly beside the hotel and shopping venues are to be found 500 m away whilst it is 200 m to restaurants and nightclubs. It is well worth paying a visit to the nearest beach, which lies some 10 km from the hotel.