This family-friendly city hotel, decorated in a Mediterranean style with rich chestnut-hue furniture and aesthetic lighting, comprises a total of 387 guestrooms, including 13 junior suites and 26 suites, in soothing pastels and earthy brown tones. The facilities of this air-conditioned establishment include a lobby with reception desk manned around the clock, a hotel safe, a currency exchange facility, lift access, a hairdressing salon and conference facilities. Guests may also take advantage of the café and bar options on offer as well as the room service and there is parking for those arriving by car. The hotel also provides wireless high-speed Internet access (for a surcharge) in the lobby, poolside and meeting rooms, as well as business services, including the use of a photocopier and a fax machine. The lobby is medium in size and done in dark marble. There are souvenir shops and boutique on the lobby level. There is a sitting corner to the right of the reception desk, this area is brightened with the natural sunlight.

This hotel is located at the top of Orchard Road, a prime shopping, restaurant and entertainment belt. The 17-storey hotel is less than 1 km from the Orchard MRT train station and is surrounded by shopping centres such as Orchard Towers, Delphi Orchard, Forum The Shopping Mall and Tanglin Mall, which also houses a number of restaurants, pubs, bars and a disco, all within 5-7 minutes' walk. The Hard Rock Café is a mere 2 minutes away on foot. The Singapore Botanic Gardens & National Orchid Garden is a 12-15-minute walk away, with the Singapore History Museum, the Singapore Art Museum and the Suntec City Convention Centre all within 10-12 minutes' drive away. Changi International Airport is a 25-minute drive from the hotel.

Guests may select their breakfast from a buffet and midday and evening meals are available à la carte. Dining options include classic Italian cuisine at Modesto's, casual American cuisine at Stuart Anderson's Black Angus, Mexican cuisine at Chico's & Charlie's, and contemporary Asian and Western fusion cuisine at Club Chinois. For evening entertainment, there's The Devils Bar, a 14,000 m² nightspot featuring a live room with live band performances, a dance bar with laser lighting and bar with counter-top dancing as well as a sports bar with pool tables, game machines and TVs and an outdoor terrace for quiet drinks. Other venues include the Rain D Boutique Bar - a karaoke bar, a Starbucks Coffee shop and the lobby lounge.