The 93-luxury-apartment city hotel, which includes 14 penthouses, features a ground floor all-day dining restaurant and conference facilities available through 1 on 1 Events Centre in Gateway. In addition to these facilities, there are three floors of A-grade office suites and a retail piazza designed with beautiful gardens and water features. Other facilities available are 24-hour security, a reception and check-out service, baby-sitting facilities, room and laundry services (fees apply) and secure free parking. This hotel enjoys an ideal location for both business and leisure travellers. The fully air-conditioned establishment also comprises a lobby, hotel safe, cloakroom, lift access, a café and a bar. Internet access is available for a fee.

The hotel is situated in the centre of Palm Boulevard directly opposite the Gateway Theatre of Shopping on Umhlanga Ridge, which is the largest shopping complex in the southern hemisphere with upmarket retail outlets including banks, shops, entertainment, cinemas, and a hotel and conference centre. The development is close to the Umhlanga Hospital and La Lucia Office Estate. Umhlanga New Town Centre will be a mixed-use hub to be developed around a series of squares, parks and boulevards, surrounding the Gateway Theatre of Shopping. The bus and train stations are located roughly 25 km and 20 km away, respectively. Uhmlanga Beach is some 2 km from the hotel.