Set amidst 15 acres of exotic greenery, this flagship property for the resort group features three distinct wings - the contemporary Tower, the resort-like Garden, and the elegant Valley - offering guests the widest possible choice of luxurious guestrooms. This city complex comprises 24 floors in the main building and 9 floors in a smaller annexe building. It consists of 750 guest rooms and suites in the Valley, Garden and Tower Wings (all rooms offer city or pool views.) In addition, 127 serviced apartments are located within the grounds of the hotel and a further 55 luxurious condominium units are available for long-term lease. Facilities on offer include an entrance hall with 24-hour reception, a safe, a currency exchange facility, lift access, a café, a hairdresser, a clinic, a library, a bar, a restaurant and conference facilities in the business centre. Room and laundry services are also available for a small additional fee and there is parking provided for those arriving by car (charges apply). This hotel also features facilities for disabled guests.

Located just off Orchard Road, the hotel provides a tranquil garden setting in the midst of the city. It is a 5-minute walk from the shopping and entertainment district of Orchard Road, and a mere 15-minute taxi or shuttle bus ride to the central business district. The hotel provides a regular complimentary shuttle service to Orchard Road and Sentosa Island, with cross-signing facilities with the Traders Hotel and Rasa Sentosa Resort. The international airport is just a 30-minute drive away.

Dining options include BLU, located on the 24th floor, with panoramic city views and serving contemporary cuisine with French inspirations as well as a range of vegetarian options; the Nadaman, specialising in traditional Japanese cuisine; the Shang Palace, showcasing Cantonese cuisine with a wide variety of Dim Sum; and the Rose Veranda which offers Afternoon Tea with 101 varieties of tea served on Wedgwood tea sets and a lavish spread of English and Asian delights.