All facilities that guests would desire are to be found here. Guests are offered many facilities including a lobby with a 24-hour reception desk, a currency exchange facility, a cloakroom, lifts and a hotel safe. The hotel also features a shop, palapas, Internet access, a TV room, room service, a laundrette, a babysitter and medical assistance. A buffet of Mexican specialities may be enjoyed at the El Quetzal restaurant or enjoy drinks and cocktails in a pleasant atmosphere in the El Tucan bar.In the outdoor complex is a swimming pool with a children's pool, a poolside snack bar as well as sun loungers and parasols that have been laid out ready for use. Massages may be enjoyed by guests wishing to relax. Entertainment programmes (also for children) and many sporting options are also on offer here. Aerobics sessions, volleyball, football and basketball are all options, and in the water sports centre diving, water skiing, jet skiing and motor boating may all be enjoyed. There is also a nighttime entertainment show and every Saturday various bands feature. In addition, the complex offers easy access to La Quebrada, the island of La Rocqueta and the famous Virgen Bajo el Mar (Virgin in the Sea).

This hotel lies at the heart of old Acapulco, on the beach of La Caleta along the famous Avenida Costera. The hotel lies within a short distance of all the important squares and the centre of Acapulco. The hotel lies only approximately 40 minutes from the airport and neighbours the tourist areas of La Roqueta and La Quebrada.