The hotel is a great place for those seeking a quiet, soothing retreat, where they can relax, while at the same time it is continually bustling and makes for an exciting place to stay for all guests. The 324 guest rooms are all large and completely modern in design and decor. This air-conditioned establishment features a lobby, 19 bars and restaurants, comprehensive conference facilities and a car park for those arriving by car. The hotel also offers both room and laundry services. The hotel lobby is large. Lobby also acts as entrance for casino. Often busy with casino activity. Hotel check-in is off to the side.

Centrally located, this city hotel is 5 minutes' walk from the harbour and a few minutes from the main shopping area on Queen Street. Along with the advantages of staying in an elegant hotel, guests will find a vast array of entertainment options, quite literally on the doorstep. Auckland international Airport is also approximately 23 km from the hotel.

There are 19 restaurants and bars in the hotel.