The hotel is one of the best hotels in New Zealand and also one of the most popular hotels in Auckland. The hotel building itself is extremely beautiful and offers its guests unmatched hospitality and comfort. The air-conditioned hotel offers a total of 114 rooms and a number of facilities, including a lobby, hotel safe, currency exchange facilities and a bar and restaurant. Guests may also make use of the conference facilities, room and laundry service and a car park (fees apply). A small functional lobby.

This city hotel is around 2 km from Auckland Railway Station and a number of popular tourist attractions are within close proximity of the hotel. The Parnell Rose Garden is opposite the hotel, the Auckland Museum is 1.8 km from the hotel and the Vector Arena and Parnell Baths are both roughly 1 km away. Guests will find Auckland's central business district and the city centre shops in New Market approximately 2 km from the hotel, while Auckland Airport is about 18 km away.

Open for breakfast, lunch and dinner, the Jimmy Cook's Kiwi Kitchen serves western style food using the best of local produce and the freshest ingredients.