The hotel celebrates its waterfront location with sweeping marina views and spacious promenades that lead guests to the bustling restaurant and shopping districts nearby. The Office is a bar where guests can mix work with play. Guests can also visit the Late Club, snuggling up to a jazz quartet. There are 172 rooms and suites in total. It has a lobby, 24-hour reception, 24-hour check-in/check-out service, hotel safe, currency exchange facility, lift access, café, restaurant, conference facilities, WLAN access (subject to fees), as well as room and laundry services. Parking facilities are available to guests arriving by car.

The hotel is located in the heart of Auckland, overlooking Viaduct Harbour, where guests can find the most prestigious business district, best restaurants, as well as the exclusive shopping districts of the Customhouse, High Street, and Chancery, where some of New Zealand's most iconic fashion labels can be found. The hotel is just a short walk from the nearby Sky City Casino, live theatre, concert chamber, parks and historic warehouses around Victoria Park and Beaumont Street. The Maritime Museum, Auckland Art Gallery, Kelly Tarlton's Antarctic Encounter and Underwater World, and Vector Arena are all easily accessible.