The hotel is in the heart of the tourist district of Sydney, with many of the 256 hotel rooms offering spectacular views of Darling Harbour and the city. It has a 24-hour reception and a restaurant. Parking facilities are available to guests arriving by car. Small, functional lobby with internet kiosks and coin operated lockers. There is no porter service available.
The hotel is within walking distance to Star City Casino, Sydney aquarium, the Maritime museum, the Powerhouse museum. It also offers easy access to the monorail and light rail services.
There is a restaurant off the lobby which overlooks Darling Harbour and seats 100 people. Overlooking Cockle Bay and opposite King Street Wharf, there is also a vast choice of dining options close by.