The air-conditioned hotel offers 296 completely furnished spacious rooms offering the most modern accommodation in the city. Facilities include a lobby with 24-hour reception, a hotel safe, currency exchange facilities, lift access, a hairdressing salon, games room, bar and a restaurant. Guests may also take advantage of the Internet access, conference facilities and laundry service.

The resort is the closest of the Whitsunday Islands to Shute Harbour, lying just 5 km away from the mainland. Guests can go on rainforest walks 1 km from the club resort, and Mermaid Beach is the same distance away. Whitehaven Beach is approximately 20 km from the spa complex and Great Barrier Reef is around 50 km away. The island is also serviced by Hamilton Island Airport and is just a 30-minute trip across the Whitsunday Passage.

There is a beachside à la carte restaurant and a buffet style restaurant serving a range of snack menus. Guests can also relax at the 3 cosy bars that offer a list of drinks to choose from.