The hotel is uniquely designed and incorporates traditional culture with modern comforts. It is well known for the biggest pillar-less ballroom in Brunei, Darussalam, which comes with state-of-the-art audio-visual technology. The air-conditioned establishment offers 168 guest rooms and facilities include 24-hour reception and check-out services, and Internet access.

Located in the heart of Brunei's retail and entertainment district, Gadong, the city hotel is only 10 minutes on public transport from Gadong night market and 25 minutes from Ulu Temburong National Park. Bandar Seri Begawan and the city centre is around a 15-minute drive from the hotel and Brunei International Airport is roughly 10 minutes by car.

Breakfast is served each morning and set menu and à la carte options are available for lunch and dinner.