With fantastic views of Banff and a total of 244 rooms, this hotel offers ski rentals, the award winning Wildfire Grill, heated underground parking, Miki Japanese restaurant, a gift shop and more. Further facilities include an entrance hall with 24-hour reception and check out service, a hotel safe, a currency exchange facility, lift access, a bar, a pub, a games room, conference facilities, WLAN Internet access, room and laundry services and parking for those arriving by car. The hotel has a small lobby area.

The hotel is located on Banff Avenue, a main street just 15 minutes' walk from the town centre.

Guests use the Inns of Banff dining facilities. The Reflections Dining Room, open daily, serving breakfast, lunch, and dinner. Bears Den Pub features a wide selection of brewed beers and pub fare food. Japanese Restaurant Miki specializing in Sushi and Japanese cuisine.