Surrounded by tropical gardens, this completely renovated town hotel comprises over 799 rooms. Guests may make use of the foyer with a 24-hour reception desk, a currency exchange counter, a safe and a lift. A café, a hairdressing salon, 5 bars, 6 restaurants, conference facilities and Internet access are available for guests to make use of. There are also room and laundry services as well as a car park on offer. The very large lobby of the older Shangri-La Wing is gracious and overlooks the Chaopraya River. The exclusive Krungthep Wing has a traditional lobby that is arguably Bangkoks most impressive. Plenty of seating areas are available in both wings.

This luxury hotel is situated by the Chao Phraya River and is located around 20 minutes walk from the city centre. New Road and Silom Road, with their diverse shopping facilities, as well as harbour can all be reached within a few minutes walk. The elevated railway (Saphan Taksin Station) can be reached within 3 minutes. Bangkok Airport is located around 27 km away (around a 45 minute journey by public transport).

Guests are offered breakfast, lunch and evening meals in the form of a buffet.