This is a family-friendly hotel and restaurant. The hotel is the perfect choice for both business and leisure guests. There are twin or double rooms and extra beds are available on request when reserved in advance. There are also rooms with a connecting door available on request for families. The hotel has 94 rooms in total and was fully renovated in 2004. The hotel offers guests facilities including a reception lobby with 24-hour checkout service, a café, bar and restaurant, conference room facilities and a car park. For an additional fee the hotel provides a laundry service. The hotel also has a WIFI hotspot for wireless Internet access.

This hotel is conveniently located close to the industrial and town centre area of Basildon. Glouster Park, where guests can unwind, is only a short walk away, while the nearby Festival Leisure Park is ideal for a more lively night out. The hotel has a good location for both rail and road users with Basildon train and bus stations being just 5 minutes by car or 20 minutes by foot away. In addition, Southend-on-Sea is a mere 30 minutes' drive and shopping opportunities can be found at Lakeside which can be reached in 20 minutes.

Breakfast is served between 6 am and 9 am Monday to Friday, and between 8 am and 11 am on Saturday and Sunday. Guests can choose between the continental buffet or the full English breakfast option. The restaurant is open between 12 noon and 9.45 pm and the bar is open until approximately 11 pm.